Warranty & Store Policies

Manufacturer's Warranty

Every AIRCAP 1™ cover is covered by the manufacturer's (ThermlTech) 3-year limited warranty: 36 months from delivery to the original consumer, covering defects in material and workmanship under normal use. If a failure is covered, the manufacturer repairs or replaces the cover at its option.

This warranty is provided by the manufacturer, not by Spa Doctors LLC, and the manufacturer's published warranty is the governing document: read the full warranty terms here. Spa Doctors makes no warranty of its own beyond passing through the manufacturer's coverage, and will help you file any claim.

What the manufacturer's warranty does not cover (summary — the full terms control):

• Damage from animals, fire, vandalism, abuse, or abrasion
• Damage or failure from excess chemical use — chemical breakdown and delamination are not defects
• Holes worn by dragging the cover or storing it against sharp objects
• Damage from weight on the cover — it is not made to be walked on, stood on, or sat on, and rain/snow/animal loading is excluded
• Damage from hydraulic or gas-spring cover lifters, or lifters fastened to the cover (compatible manual lifters are fine — check yours)
• Torn handles or skirts, seam/hinge splitting, fading, and ordinary wear — handles and tie-downs are for opening, closing and securing the cover, not carrying it
• Shipping/freight for warranty service is paid by the purchaser, per the manufacturer's terms

Sizing Is Your Responsibility

The AIRCAP 1 comes in six fixed sizes for square spas measuring 77–94″ across the top. You choose the size at checkout based on your own measurement of the longest side across the top of your spa.

Measure before you order — and if you're not sure, contact us first and we'll help you confirm the size. An order placed with the wrong size selected is handled under the return policy below, not under warranty.

Returns

• 30-day window from delivery.
• The cover must be uninstalled, undamaged, and in new, resellable condition with all included components (pump, skirts, straps).
• Return shipping is paid by the customer.
• Refunds are issued to the original payment method after the return is received and inspected.
• A defective cover is handled under the manufacturer's warranty above, not as a return.

Shipping & Delivery Damage

Shipping is free to all 50 states. You'll receive a tracking number by email when your cover ships; delivery is typically within a week of ordering.

Inspect your cover on arrival. Damage in transit must be reported to us within 48 hours of delivery, with photos of the packaging and the damage, for a free replacement. Claims reported later may be declined.

Questions & Claims

Reply to your order receipt email and it comes straight to us, or reach Spa Doctors through the contact details on your receipt. We're a hot tub service company — delivery, relocation, service and maintenance — so you're dealing with people who handle these covers every week.

Your Agreement

Placing an order on this site constitutes acceptance of these policies, including the manufacturer's warranty terms linked above. These policies don't limit any rights you have under applicable law.